FAQ
- What happens when a new version of an application is released ie.) Microsoft Office?
- Who owns the license for the software?
- What if I already own software licenses, Microsoft or otherwise?
- Why is the cost of eVolution high relative to the cost of Microsoft Office?
- What happens if I have a problem with my desktop computer?
- What happens if eVolution goes down?
- How fast can I get up and running on eVolution?
- My business has custom applications, can eVolution deal with those?
- I work on a laptop & frequently travel. How can eVolution work when I am on the road?
- Can eVolution host our web site and email?
- What do I need to get connected to eVolution?
- Does eVolution provide Internet access?
What happens when a new version of
an application is released e.g. Microsoft Office?
eVolution users are entitled to use the latest shipping versions
of all Microsoft software. We recommend to our clients that they
wait approximately ninety days to insure newly shipped products
are bug free before adopting them in a production business environment.
Who owns the license for the
software?
The customer is licensed by eVolution to use the applications as
per the Service Level Agreement.
What if I already own software licenses,
Microsoft or otherwise?
Microsoft licenses are transferable from the customer to eVolution.
This will reduce the cost of the published applications. Non-Microsoft
applications will be considered on a case by case basis.
Why is the cost of eVolution high
relative to the cost of Microsoft Office?
eVolution includes much more than just the application license.
Comparing the off the shelf price of Microsoft Office is not accurate.
Comparisons must take in to account things such as: server hardware,
software, backup hardware, software and media, antivirus protection,
data storage capacity, depreciation expense and the never ending
upgrade cycle of hardware and software. When all of these factors
are properly considered and analyzed in a business case, eVolution
demonstrates a proven 20%-60% reduction in IT expenses. eVolution
can provide a free business case analysis for your business to demonstrate
the savings.
What happens if I have a problem
with my desktop computer?
Support of your desktop environment is not included in the eVolution
price model. Local desktop issues can be supported by ICS. The Service
Level Agreement guarantees the availability of the eVolution service
not desktop computers, local communication lines or the Internet
itself.
What happens if eVolution goes down?
The eVolution platform is designed not to fail however a 100% failsafe
system is extremely difficult to design and in fact, in some cases,
our engineers are limited by the hardware platform, the operating
systems and the applications themselves. We do guarantee availability
through a Service Level Agreement (SLA). This SLA provides credits
in the event of a failure.
How fast can I get up and running
on eVolution?
Once we receive a list of users, we can have you up and running
in 24 hours!
My business has custom applications,
can eVolution deal with those?
eVolution is a very rich hardware and software environment capable
of being easily expanded or adapted to new applications. In certain
cases, dedicated hosting is required. In these cases, a business
case is developed and a per month price is distilled to insure the
fixed cost approach to computing. Most business applications running
today can be adapted to the eVolution platform with little or no
customization.
I work on a laptop & frequently
travel. How can eVolution work when I am on the road?
Although eVolution is an online applications provider, we do have
solutions for traveling users. To insure true mobility, laptop users
must have their applications installed locally. We have added the
Microsoft Briefcase functionality to eVolution. This allows users
to synchronize their data files before, during and after a road
trip via a single click.
Can eVolution host our web site
and email?
Yes. We can do both or either one. You decide. Most customers find
it convenient to just have one provider for both to simplify administration
and billing.
What do I need to get connected
to eVolution?
You will need an internet connection of the appropriate speed. 56Kbps
is not recommended for corporate use. DSL is proving to be a very
cost effective solution for most small to medium sized businesses
and home users. We also recommend an appropriate firewall.
Does eVolution provide Internet access?
No. Clients will have to subscribe to a licensed ISP before they
can access the eVolution platform. This can be any ISP in the world.
For more information on eVolution, please contact info@evolution.bm
